How can we help you?
Should you feel that we haven’t answered any of your questions here, please feel free to contact us.
A centralized digital platform for the community. We are a focal point to find out about causes and social needs projects going on in Brunei. Find out more about the platform here.
The Marketplace is an online platform where you’ll find a variety of goods made by small local businesses in Brunei ready for purchase online and delivered across Brunei.
Orders for delivery to personal addresses will be made available over the Ramadan period and thereafter.
Here’s a step by step guide.
We are currently delivering to Brunei-Muara with plans to open up deliveries to other districts.
The delivery rates are $5 per vendor delivery (per day, if you are doing orders across multiple days).
That’s great! Please use our form on the About page to register your interest. We only accept small businesses/ individual makers. You can also visit any SME 360 branches (Serusop, Seri, Tutong and KB).
You will receive an email and SMS once your order is confirmed!
We accept any Debit/Credit card under Visa or Mastercard.
No, but we encourage you to! It’s handy for when you shop again on the Marketplace.
We have a minimum order of $5.
You cannot amend an existing order once it has been confirmed. You will need to make a new purchase on the website!
You cannot track your order, but we send an SMS to you when your order has been received and when your order is being delivered.
During office hours, please call our Customer Care hotlines on +673 838 2333.
Outside of office hours, please send us a WhatsApp on the above numbers, or alternately please email us on [email protected].
Please ensure you send a photo of the item. We cannot process incorrect deliveries if the product has been used, or damaged in any way.
If you receive an item in a faulty or damaged condition, please contact us. We will contact vendors for items which have not been touched/ used and where the customer has contacted us immediately upon noticing the defect. Vendors will replace the item with the same product or one of equal value.
We will not be able to accommodate exchange requests made 24 hours after the delivery time.
We do not allow cancellations. The vendors on our marketplace are small businesses and a lot of effort goes into making each order!
There are a few ways to get in touch with us!
You can fill in the contact form on our About page or call us during business hours from 9am to 6pm, on 673 838 2333! Let us know what you’re thinking, or if you have any questions!
You can also email us at [email protected] if you are contacting us outside our normal hours.